Frequently Asked Questions from Students
1. How to start demo?
Perform the following steps to start a demo:
Step-1: Click free demo
on the Home page.
Step-2: Click academic
under course catalogue.
Step-3: Select cbse
or any of the State Boards.
Step-4: Select the course under available
course.
For example: If a student has selected cbse from
course catalogue, he can see the demo for aipmt, aieee, class x
and class xii.
Step-5: Select the subject under
subject related particular course.
Step-6: Click the chapter available
for demo under chapter’s related particular subject.
2. How to start the course?
Prerequisites before starting the course:
Step-1:Registration with
www.mbdalchemie.com.
After filling the registration form,
the student will be provided details of his Login ID, Password and
Activation Key through a mail sent
at his email address (provided at the time of registration) to activate his
account
Step-2:Purchasing a course
The student can purchase the course as per his requirement either through cheque
drop or demand draft.
After purchasing the course, he can start the course and access the purchased course.
3. How can I purchase a course?
Perform the following steps to purchase a course:
Step-1:After you log in successfully
to www.mbdalchemie.com
,on the Home page, under available course, click
course catalogue.
Step-2: Select academic
as the course category.
Step-3: Select the category
type-cbse or any of the State Boards.
Step-4: Select the course.
For example: if you are a CBSE Class XII student, you can select
class xii.
Step-5: Select the subjects
that are available with respect to course you want to purchase. For example:
if you
want to study all the four subjects of CBSE Class XII i.e. Physics, Chemistry, Maths
and Biology, you can
select cbse combo pcmb. Select xii mathematics
if you want to study only Mathematics.
If
you have already purchased any course, you can see already purchased
written against the
purchased
course. You can also purchase more than one course at a time.
Step-6: Click next.
You can see details of your purchase such as course name, price and duration.
Step-7: Click proceed
to purchase the course.
Here, you will be asked to choose the mode of payment. Select any of the following options - cheque drop , demand draft
or online payment gateway.
Step-8: Click proceed.
You can see details of your payment such as your name, email address, date of transaction, payment
mode and total payable amount.
Step-9: Enter details such
as demand draft/cheque date (click the icon to enter date from the calendar), demand
draft/ cheque no, bank name, bank branch name and total amount.
Step-10: Click submit
details.
If successful, you will receive a confirmation message. An email will be sent to
your email id.
Here you can view your order as well as course details.
Note:
1. You can courier the cheque/ demand draft at:
MBDAlchemie Pvt. Ltd.
Gulab Bhawan 6,
Bahadur Shah Zafar Marg
New Delhi-110002
2. Make sure that you write your name, order no., login id,
date of birth and address behind the demand
draft/cheque.
3. After the transaction is processed, a confirmation mail
will be sent to your email id with details of the course(s)
purchased.
4. You can check the status of the course(s) purchased on your
dashboard.
4. Please tell me where is the question bank?
Step-1: On the Home page,
under ask a question, click take a test.
Step-2:After selecting the
course you have purchased, you can take test for any chapter (for any subject with
respect
to that
course). This will be your question bank with multiple choice questions.
5. How to access the purchased course?
Perform the following steps to access the purchased course:
Step-1:Once you have signed
in, under my courses, click purchased course.
Here you
can see the purchase details such as order no., mode of payment, status, purchase
date, total
items,
amount and service under show my purchases.
Step-2: To view course details,
click view details under action.
You can view
details of your course such as course name, price, duration and remaining duration
under
view details.
Step-3: Click the course name
under course.
Step-4: Click the subject
name under subject.
For example: If you have purchased class x-cbse x combo
course, you can click either of the two subjects-
mathematics or science and technology.
Step-5: You can view all the
chapters respective to your subject. Click any of the chapters to get access as
per your
requirement.
6. How can I change my password?
You can change your password after you log in successfully to www.mbdalchemie.com . To change the password,
perform the following steps:
Step-1:Under my account,
click change password.
Step-2: Enter your old password
in the old password field.
Step-3: Enter your new password
in the new password field. This will be your new password when
you log on to
www.mbdalchemie.com.
Make
sure that it is minimum 6 and maximum 20 characters long.
Step-4: Enter your new password
again in the confirm new password field.
Step-5: Click save.
If successful, you will see password updated successfully written at the top. Your password has been changed for
your user account.
7. How can I ask questions from mentors?
A student can ask questions from mentors in two modes:
1. Mail Reply
Step-1:After you log in successfully
to www.mbdalchemie.com
, click mail reply under ask a question
on Home
page.
Step-2:Enter details of your
subject such as course, class and subject in the subject field
and description of
your question
in the description field.
Step-3:Click send.
You will get a reply (within 24 hours) to your question from the mentor at your
email ID provided at the time of
registration.
2. Web Query
Step-1:On the Home page, click
web query under ask a question.
Step-2:After selecting the
subject from the subject drop down list and entering the query
in the enter query
field,
you can post your query by clicking the post query button.
Step-3:To view replies from
mentors to answered queries, click answered under view.
8. How can a franchise purchase course(s) for its students?
Step-1: After log in the home page, click on available course.
Step-2: Now click course catalogue.
Here two course categories are available—academic—CBSE & State Boards (for X and XII) and competitive (for engineering and medical aspirants).
Step-3: Select academic or competitive as per your requirement.
If you have selected academic, you have option to click CBSE, State Boards, or both.
Step-4: Select the class-. For instance, for X, check box against X; for XII, check box against XII.
Step-5: Select the subjects available with respect to course you want to purchase.
For instance, if you are purchasing for X, select either Science or Mathematics, or both. For XII, click individually at Physics, Chemistry, Mathematics or Biology, or check all boxes if you want to purchase combo PCMB. You can also purchase for X and XII at one go.
Step-6: If you are searching courses for competitive exams, select competitive.
Step-7: Click AIEEE. Check boxes individually against Physics, Chemistry or Mathematics, or check all if you want
to purchase all courses.
Step-8: Click AIPMT. Check boxes individually against Physics, Chemistry or Biology, or check all as per
your requirement.
Step-9: Click next. You can see details of your purchase such as course name, price and duration.
Step-10: Click on proceed to purchase the course.
Here you will be asked to choose the mode of payment. Select franchisee.
Step-11: Click on proceed.
You can see details of your payment such as name, email address, date of transaction, payment mode and total payable amount.
Step-12: Enter details such as demand draft/cheque date (click the icon to enter date from the calendar),
demand draft/ cheque no, bank name, bank branch name and total amount.
Step-13: Click on submit details.
If successful, you will receive a confirmation message with user ID and password. An email will be sent to your email id. Here you can view your order as well as course details.
You can also check the status of the course(s) purchased on your dashboard.
Note: Franchisee needs to put his code number, and if the credit limit is over you will get a pop up message.
9. How to purchase a course using online payment gateway?
Step-1: After log in the home page, click on available course.
Step-2: Now, click on "course catalogue".
Here two course categories are available—academic—CBSE & State Boards (for X and XII) and competitive (for engineering and medical aspirants).
Step-3: Select academic or competitive as per your requirement.
If you have selected academic, you have option to click CBSE, State Boards, or both.
Step-4: Select the class-. For instance, for X, check box against X; for XII, check box against XII.
Step-5: Select the subjects available with respect to course you want to purchase.
For instance, if you are purchasing for X, select either Science or Mathematics, or both. For XII, click individually at Physics, Chemistry, Mathematics or Biology, or check all boxes if you want to purchase combo PCMB. You can also purchase for X and XII at one go.
Step-6: If you are searching courses for competitive exams, select competitive.
Step-7: Click AIEEE. Check boxes individually against Physics, Chemistry or Mathematics, or check all if you want
to purchase all courses.
Step-8: Click AIPMT. Check boxes individually against Physics, Chemistry or Biology, or check all as per
your requirement.
Step-9: Click next. You can see details of your purchase such as course name, price and duration.
Step-10: Click on proceed to purchase the course.
Here you will be asked to choose the mode of payment. Select Credit card or Debit card.
Step-11: Click on proceed.
You can see details of your payment such as name, email address, date of transaction, payment mode and total payable amount.Now click on "Make Payment".
Step-12: It will redirct you to ICICI Payment gateway, here you have to enter card Type, Card Number, Expiry date, CVV2/CVC2 number and Name on Card and click on "Pay" button.
Step-13: Payment gateway will varify your card details and If successful, you will receive a confirmation message that payment is done successfully.
An email will be sent to your email id. Here you can view your order as well as course details.You can also check the status of the course(s) purchased on your dashboard.
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